It pays to be ultra-cautious before you bring any stranger into your senior’s home. Using a senior care agency may make you feel somewhat more secure, but there are still several questions you ought to ask before you enlist a senior home care agency. If the answers you get make you uncomfortable in any way, then trust your instincts and interview another agency.
1. How Long Has The Agency Been In Business? Running a home care agency is a complicated business. New agencies are more averse to have the necessary know-how or the accomplished representatives to cover your needs. Search for an agency that has been in business at least three years, and preferably five. This will remove the new companies that are destined to fail because they don’t know what they are doing and don’t have the financial resources to do it right.
2. Is the Agency Licensed? Authorized home care agencies will be monitored by the licensing agency and will have to adhere to strict guidelines about who they recruit and how they do business.
3. Does the Agency Provide an Annual W2 to Every Employee? Workers of a home care agency will get a W2 form every year for income tax purposes. If the homecare agency is providing a W2, this verifies that their workers really are representatives of the agency. The agency is appropriately managing tax withholding and mandatory Social Security payments.
4. What Insurance Does The Agency Carry? Some home care agencies carry little (or no) insurance. A good agency will be willing to send you proof that they have Professional and General Liability Insurance, Workers’ Compensation Insurance, and Dishonesty Bonding for their representatives.
5. How Does The Agency Screen Employees? Thorough background checking is mandatory. Doing a local background mind someone who has recently moved from another state isn’t enough. Does the agency routinely do sedate screens? How does PR Agencies in Canada the agency verify that a worker has the skills she says she has? How many references does the agency check, and how far back do they go?
6. What Is the Employee Replacement Policy? If you are unhappy with a home care agency worker, what is the agency’s approach? The agency should guarantee that they will work with you until you have the right person on the work. If a worker doesn’t show up for work, does the agency have someone who will immediately come to fill in, day or night?
7. What Are The Agency Fees? What is the hourly rate for the kind of assistance you need? What is the minimum number of hours the agency requires you to utilize each day or each week? Is there a discount if you utilize more than a certain number of hours in a week or a month? What is the maximum number of hours a representative can work in one day or in multi week? What will cause the charges to go up? How much notice do you have to give if you wish to discontinue administrations? Will you have to pay a deposit? How much?
8. How Does The Agency Monitor Employees? Does the agency have a system for verifying that workers arrive and leave when they ought to? Does the agency work together with you to prepare a written care plan? What system does the agency use to communicate with workers about changes in the care plan or other issues? Does a supervisor visit representatives on the work? How often?
9. What is the Agency’s Process for Starting Services? Will a Manager come to the senior’s home to assess personality and needs so the right caregiver can be matched to the work? What if your need is urgent and you need someone there now? How long does it take to get help in a urgent situation? Does the agency require documents from a doctor?